IT Certified Support Specialist
IT Support Specialist Resume
LUSHA ANNE KONIECKI
IT SUPPORT SPECIALIST RESUME
lushakoniecki@gmail.com / H: 805-295-8742
Van Nuys, CA 91406
SUMMARY
Helpful, personable, friendly and solution-oriented IT Support Specialist. Easily convey technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments. 21 years of experience in customer service and support. Customer-focused team player. Detailed, organized with a knack for time management. Dedicated to customer loyalty and satisfaction.
SKILLS
Computer & device maintenance
Technical support
Troubleshooting & diagnostics
Microsoft 10, Apple & Linux proficient
System updates
Application installations, support & upgrade
Hardware installations, configuration support & upgrades
Administration
Customer support needs assessment
Exceptional telephone etiquette
Excellent communication: verbal. written & people
Detailed orientated
Dependable
Organized
Quick study
Netorking
CERTIFICATIONS
System Administration and IT Infrastructure Services
Grade Achieved: 100.0%
Operating Systems and You: Becoming a Power User
Grade Achieved: 100.0%
Internet Connection: How to Get Online?
Grade Achieved: 100.0%
The Bits and Bytes of Computer Networking
Grade Achieved: 95.0%
Technical Support Fundamentals
Grade Achieved: 99.2%
EDUCATION AND TRAINING
Ventura Community College - Ventura, CA 05/2000
Associate of Arts: Communications
GPA: 3.2, GPA: 4.0
Technical Development Center - Ventura, CA
Computer repair, maintanience, and installation proficient
Coursera / Google - Certified IT Support Specialist
Independent Studies -
Studying for Compti A+
EXPERIENCE
IT Support / Personal Assistant / Titanium Music - Van Nuys, CA 01/2001 - 01/2019
Disassembled computer systems to troubleshoot and resolve hardware issues.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Advised client regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Updated software versions with patches and new installations to close security loopholes and protect users.
Configured new employee work stations, including all hardware, software and peripheral devices.
Consistently responded to Client service emails within standard window for optimal response.
Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Workers Compensation Claims Assistant / Tolman & Wiker Insurance - Ventura, CA 01/2000 - 01/2001
Projected forecasts and calculated premium savings for all accounts.
Expedited forwarding accurate information regarding case status.
Public Relations/Special Events Coordinator / Wine Lovers - Ventura, CA 01/1999 - 01/2000
Assessed events planning services and related costs.
Coordinated vendors, timeline's and budgets for events.
Organized venues, budgets, guest lists, catering and event timeline's.
Designed contracts, collected fees and booked venues for events.
Planned and executed wine tasting tours.
Marketing Assistant/Co-op Coordinator / Diamondback Bicycles - Camarillo, CA 01/1998 - 01/1999
Assisted the Regional Managers and Marketing Directors, in all areas by helping make their jobs run more efficiently.
Accountable for a $580,000 annual co-op advertising budget, with over 12,000 dealers nationwide.
Prepared and maintained the co-op monthly report for all participating dealers by tracking all transactions.
Oversaw 35 outside and 12 inside sales representatives.
Provided them with accurate information and updated materials.
Researching information for the development of special projects.
REFERENCES
References Available Upon Request
