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Lusha Koniecki

IT Support Specialist
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IT Certified Support Specialist

Professional, competent, problem-solver, team player, organized, detailed, & positive!

IT Support Specialist Resume

Lusha Koniecki 2019



lushakoniecki@gmail.com / H: 805-295-8742 

Van Nuys, CA 91406


Helpful, personable, friendly and solution-oriented IT Support Specialist. Easily convey technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments. 21 years of experience in customer service and support. Customer-focused team player. Detailed, organized with a knack for time management. Dedicated to customer loyalty and satisfaction.


Computer & device maintenance

Technical support

Troubleshooting & diagnostics

Microsoft 10, Apple & Linux proficient

System updates

Application installations, support & upgrade

Hardware installations, configuration support & upgrades


Customer support needs assessment

Exceptional telephone etiquette

Excellent communication: verbal. written & people

Detailed orientated



Quick study



System Administration and IT Infrastructure Services

Grade Achieved: 100.0%

Operating Systems and You: Becoming a Power User

Grade Achieved: 100.0%

Internet Connection: How to Get Online?

Grade Achieved: 100.0%

The Bits and Bytes of Computer Networking

Grade Achieved: 95.0%

Technical Support Fundamentals

Grade Achieved: 99.2%


Ventura Community College - Ventura, CA 05/2000 

Associate of Arts: Communications

GPA: 3.2, GPA: 4.0

Technical Development Center - Ventura, CA 

Computer repair, maintanience, and installation proficient

Coursera / Google - Certified IT Support Specialist 

Independent Studies -

Studying for Compti A+



IT Support / Personal Assistant / Titanium Music - Van Nuys, CA 01/2001 - 01/2019 

Disassembled computer systems to troubleshoot and resolve hardware issues.

Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.

Advised client regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.

Updated software versions with patches and new installations to close security loopholes and protect users.

Configured new employee work stations, including all hardware, software and peripheral devices.

Consistently responded to Client service emails within standard window for optimal response.

Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Workers Compensation Claims Assistant / Tolman & Wiker Insurance - Ventura, CA 01/2000 - 01/2001 

Projected forecasts and calculated premium savings for all accounts.

Expedited forwarding accurate information regarding case status.

Public Relations/Special Events Coordinator / Wine Lovers - Ventura, CA 01/1999 - 01/2000 

Assessed events planning services and related costs.

Coordinated vendors, timeline's and budgets for events.

Organized venues, budgets, guest lists, catering and event timeline's.

Designed contracts, collected fees and booked venues for events.

Planned and executed wine tasting tours.

Marketing Assistant/Co-op Coordinator / Diamondback Bicycles - Camarillo, CA 01/1998 - 01/1999 

Assisted the Regional Managers and Marketing Directors, in all areas by helping make their jobs run more efficiently.

Accountable for a $580,000 annual co-op advertising budget, with over 12,000 dealers nationwide.

Prepared and maintained the co-op monthly report for all participating dealers by tracking all transactions.

Oversaw 35 outside and 12 inside sales representatives.

Provided them with accurate information and updated materials.

Researching information for the development of special projects.


References Available Upon Request

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